Workforce Transformation
& Care Worker Wellbeing.
Why take the Communication Skills Course?
In care, communication is key. Don't let barriers to communication stand in the way of a heartwarming relationship between you and your client. In this friendly Communication Skills course co-created by Tresacare and Lakefield Academy, you will learn how to build trust with kindness, understand and respond to feelings even when they are not spoken, and provide comfort and reassurance in every interaction you share with clients. Not only will you walk away from this course with practical communication strategies tailored to your unique care scenario, you will feel empowered to deliver your best quality of care yet.
Who is the Communication Skills course for?
The Communication Skills course offers an excellent foundation and/or refresher for anyone who provides care and/or is responsible for a team of care workers:
✓ New and aspiring care workers
✓ Experienced care workers
✓ Care coordinators and managers
What You Will Learn in the Communication Skills course
01
Essential Care Principles
Foundational principles of caregiving with applications in real-world scenarios.
03
Emotional & Psychological Support
Critical health and safety protocols to protect you and your client.
05
Non-Verbal Communication Skills
The world of non-verbal cues, body language, and facial expressions.
07
Conflict-Resolution & Problem-Solving for Care Workers
Tension and conflict are inevitable in our line of work, so here's how to tackle them.
02
Effective Communication
Master the art of communication with patients – ensuring comfort and understanding at every step.
04
Written Communication
To the surprise of many people, writing well is really important in care work!
06
Empathy & Emotional Intelligence for Care Worker
This is the backbone of effective caregiving.
08
Stress-Management Techniques for Care Workers
Critical skills for your long-term wellbeing and job satisfaction. Don't ignore stress, swat it!
